How Can We Help?

FAQs

  • Placing an order
  • About our products
  • Artwork
  • Delivery
  • Spot UV
  • Designing artwork online
  • How can I get in touch?
  • Printing for an election
  • How do I place an order at gomieprint?

    For many of our products, you’ll be able to upload and approve your artwork directly through the website. You can also reorder previous orders and keep track of your invoices in your account area.

    To order a product:

    • Select the product you would like through our ‘Shop by Product’
    • Choose your product and customise to your heart’s content
    • Select the quantity and click ‘Add to Basket’
    • You’ll then be prompted to upload and approve your artwork, create your design using our templates or to email your artwork across
    • If you wish to continue shopping, you can upload artwork in your basket later
  • How do I send my artwork?

    For most products, you can upload and approve your artwork through the website.

    • Choose your product and customisation options
    • Click add to basket
    • You’ll be prompted to upload and approve your artwork
    • If you wish to continue shopping, you can upload your artwork in your basket later
    • Some products need to be sent to us via email or WeTransfer. To do this, email your artwork after you’ve placed the order send it to us at artwork@gomieprint.co.uk along with your order number.
    • You’ll need to use WeTransfer if your artwork file is over 20MB in size.
  • Can I add items or make changes to an existing order?

    If you haven’t approved the artwork on your order, you can still add additional items up to two hours after the order has been placed. Call our team on 02921 111 303.

  • What is the cut off time for next day dispatch?

    Most gomieprint products are dispatched from our UK production facility the very next day. If you want to receive your print within two working days, you should approve artwork before 6:30pm.*

    *Please check the product page for the item you’re looking to order for specific cut-off and turnaround times.

  • When will I receive my order?

    Most gomieprint products are dispatched from our UK production facility the very next day. If you want to receive your print within two working days, you should approve artwork before 6:30pm.*

    *Please check the product page for the item you’re looking to order for specific cut-off and turnaround times.

  • Can I change my order once artwork has been approved?

    Unfortunately, once your artwork has been approved we are unable to make any changes to the artwork or the order itself due to the quick turnaround times we offer.

    Please bear this in mind when you are checking your proof, if you have any questions feel free to give us a call or send us an email before you approve the proof!

  • What are the methods of payment?

    We accept all major credit and debit cards and PayPal.

  • What is the gomieprint payment policy?

    Here at gomieprint you can use any major credit/debit card or PayPal to place an order with us. Please note that we are unable to accept cash or cheques upon delivery.

    We take your security extremely seriously to process all payments therefore your details are safe with us.

    Should a refund need to processed at anytime once the request has been received and processed, please allow 3-5 working days for the refund to go back onto your credit/debit card and 24 hours if you have used a PayPal Account.

  • How do I get a bespoke quote?

    You can see the prices for our products on the relevant product page. Can’t find the product or quantity you want on our website? Our account managers can get help with bespoke orders.

    You can get in touch with our account management team here: https://www.gomieprint.co.uk/free-account-management.

  • Can I upload more than one design for an order quantity?

    Our prices are per design. If you want to order more than one design, you’ll need to add multiple order quantities to your basket. For example, 2 roller banners each with a different design, you’ll need to order two separate designs.

  • Can I amend my order once I’ve paid?

    You can add additional items to your order up to two hours after you’ve placed it if you’ve not yet approved your artwork.

    For any other amends, please get in touch with our team via Live Chat or over the phone on 02921 111 303 and we’ll do our best to help you with this change.

  • There’s an issue with my order

    We want you to be 100% satisfied with your print and the service you receive. In the unlikely instance that you receive something that’s not quite right, we’re more than happy to help resolve your problem.

    Simply take an photo which clearly shows the issue and send it across to us at artwork@gomieprint.co.uk along with your name and order reference number within 30 days of your product being received. Our Customer Service team will be in touch to discuss a resolution as soon as possible.

  • What is ‘gsm’?

    ‘Gsm’ refers to how thick, or heavy, the material we print on is. It stands for ‘Grams per Square Metre’ and the higher the number, the thicker the paper. For example, standard business card paper is 400gsm, but our premium range is a thicker 450gsm. Flyers are traditionally thinner, ranging from 150gsm to 350gsm.

    If you’re still unsure, you can order a free sample pack here: https://www.gomieprint.co.uk/sample-products.

  • What is lamination?

    Lamination is a special coating, or finish we can add on to certain products. This means you can make your products matt (smooth and not shiny), glossy (super high-shine) or velvet (soft finish that adds depth to colours).

    If you’re still unsure, you can order a free sample pack here: https://www.gomieprint.co.uk/sample-products.

  • Is VAT included in the price?

    VAT is included in the majority of prices on our website apart from standard unlaminated flyers and leaflets and booklets which are zero rated in most cases. However, there are some exceptions:

    • VAT is chargeable if your flyer, leaflet or booklet is used as admission to premises, for example using the words 'free admission with this leaflet' or similar.
    • VAT is chargeable if your flyer, leaflet or booklet is used to obtain a discount on goods or services, for example using the words '25% off with this flyer' or similar.
    • VAT is chargeable if the flyer, leaflet or booklet has an area designed to be written on.
    • As flyers are generally zero-rated for VAT we do not charge VAT by default. If upon receipt of your artwork it is apparent that VAT is applicable to your order, we will contact you for payment of the VAT due.
    • Booklets are zero rated unless more than 25% of the content is designed to be written on, e.g. a diary or journal.
  • Can I order bespoke quantities or sizes?

    If your business has bespoke printing needs, you can get in touch with our team of dedicated account managers for a quote. They can help with multiple delivery addresses, bespoke quantities and products and stocks that aren’t available on the website.

    You can get in touch with our account management team here: https://www.gomieprint.co.uk/free-account-management.

  • What if I am unhappy with my order?

    We want you to be 100% satisfied with your print and the service you receive. In the unlikely instance that you receive something that’s not quite right, we’re more than happy to help resolve your problem.

    Simply take an photo which clearly shows the issue and send it across to us at artwork@gomieprint.co.uk along with your name and order reference number within 30 days of your product being received. Our Customer Service team will be in touch to discuss a resolution as soon as possible.

  • Can I split a quantity with different artwork?

    Our quantities are based on one design, so we cannot split quantities. However, if you have multiple designs you will have to add a separate product to the basket for each design to the basket which will ensure you only pay one delivery cost.

  • How to pay VAT?

    If VAT is chargeable for your product, you’ll be able to tick a box in the basket before placing your order.

    To see if VAT is applicable to your product, please see the VAT section in your basket’s order summary.

    Order may be delayed if VAT is not paid.

  • What programs should I use to produce my artwork?

    Popular design programs include the Adobe Creative Suite (Photoshop, InDesign, Illustrator) and Microsoft Office (Word, Publisher, PowerPoint). Just make sure to save your file as a PDF or JPEG before you upload it.

  • What is the best way to set up my artwork?

    Our preferred file types are PDF and JPEG – so make sure to save your final design as one of those before sending it to us. We also recommend adding 3mm bleed and setting colour settings to CMYK.

    If you’re sending your artwork via email, we can also accept the following file types:

    • AI
    • DOC
    • DOCX
    • EPS
    • PNG
    • PPT
    • PSD
    • TIFF
    • PUB
  • How do I upload my artwork?

    Once you’ve added a product to your basket, you’ll be prompted to upload and approve your artwork. You can either follow these steps or continue shopping and upload artwork in your basket afterwards.

    Some products require you to send artwork via email or wetransfer.com after you’ve placed your order. Simply send your artwork along with your order number.

  • Can I send artwork via email?

    Yes, just place your order for the items you need without uploading your artwork and then send the reference number and your artwork to artwork@gomieprint.co.uk and we will e-mail back a proof for approval. Please bear in mind if sending via email this can delay your order by up to 24 hours, although usually it’s not that long.

  • What size should my artwork be?

    You can find all artwork sizes in the ‘Artwork Guide’ area of the product page. Alternatively, check out our size guide here.

    When you upload your artwork, our fit to finish size option automatically resizes your artwork for you.

  • Can you check my artwork to make sure it’s set up correctly?

    Every piece of artwork you send to us goes through our rigorous and unique 10 point check. During this, our print experts will make sure your artwork is ready for print. If something’s not quite right, we’ll tell you and we won’t send anything to print until you’re 100% happy with it.

    If you’re not happy with your online proof, please place your order without approving and email your artwork to artwork@gomieprint.co.uk.

  • What is a proof?

    A proof is a document that shows you exactly how your artwork will look when it’s printed. You’ll have to check this proof to make sure you’re happy with it.

    Areas that are not included in our 10 point quality checks are spelling/grammar errors.

    Check out our full guide on what to look out for in your proof.

  • What does the red line on my proof mean?

    The red line is the safe zone. We make the final cut 3mm outside of the red line at the very edge of the proof, but we recommend that all important text and images are within the red line so they are not at risk of trimming when cut.

    Please ensure there are no unwanted white borders present as everything on your proof will be printed.

  • How do I approve my proof?

    When you upload your artwork, you’ll be prompted to check and approve your proof. Simply tick the box to say you’re happy with it.

    If we’ve sent your proof via email, follow the link to click approve or reply with your approval.

  • What if my file is too large to upload/email?

    For files over 20MB, you can send them to us via WeTransfer. To do this, simply go to wetransfer.com after you’ve placed your order, upload your artwork and send it to us at artwork@gomieprint.co.uk along with your order reference number.

  • What if I don’t have any artwork yet?

    Artwork not quite ready? You can still place your order and send the artwork over when it’s ready. Alternatively, you can use one of our free design templates to help you create something with our design online tool.

  • Can I upload interactive PDFs?

    Using interactive PDFs is not recommended as there will be flattening issues during print which may cause images and text to disappear. Check out our transparency guide for more information.

  • Can I change my order once my artwork has been approved?

    Once your artwork has been approved, we are unable to make any changes to the artwork or the order itself due to the quick turnaround times we offer.

    Please bear this in mind when you are checking your proof. If you have any questions feel free to message us on Live Chat or give us a call before you approve the proof.

  • How do I send a design I created using an online template to the artwork team?

    If you’ve saved a design you created using our free templates, you can email it over to us from your account area after you’ve placed your order without the design. To do this:

    • Go to ‘My Account’ – this is in the top right-hand corner of the page
    • Log in if you’re not already
    • Go to ‘Saved Designs’
    • Click ‘Edit’ or ‘Copy’ under your chosen design
    • Highlight and copy the URL at the top of the page (this will look like this: https://www.gomieprint.co.uk/design/3287rfhcn9204ycfg24ifc2c4y0hu
    • Send an email to us with your order number as the subject line and the URL link in the main body
    • Our Studio team will email your proof to you within 5 working hours
    • Reply to that email to approve your artwork for print
  • Can I send artwork via email?

    You can send artwork via email after you’ve made a purchase. Simply order the print you want to receive your order number. Send your artwork along with your order number to us at artwork@gomieprint.co.uk.

    Please note: this can delay your order as it will be pending until you approve your artwork.

  • My artwork won’t upload

    If your artwork won’t upload, one of our tips is to try and upload it using Google Chrome, or using a private browser window.

    If you’re still have trouble, get in contact with our team below.

    Common reasons why your artwork won’t upload:

    • File size over 20MB
    • File type (we recommend PDF and JPEG)
    • Special characters in the file name (e.g. &)
  • Can I add the FSC® logo to my artwork?

    You can add the FSC® (Forest Stewardship Council) logo onto your artwork. If you do choose to include this, we’ll have to verify this with the organisation. This means there could be a one working day delay in getting your artwork proof back to you and printed.

    If it’s your own registered FSC logo, you’ll need to send us your certificate as proof after you’ve placed your order. Email this to us at artwork@gomieprint.co.uk.

  • I don’t have a design team! What should I do?

    We recommend using our free design online tool to create your artwork. Bleed and safety zones will already be set up on our free templates. Choose from one of our hundreds of free designs to customise today!

  • How do I find gomieprint’s free design templates?

    You can find our design templates by clicking the type of product you want from our drop-down menu, then clicking ‘Browse Templates’ for your chosen product.

    Alternatively, add the product you want to your basket and you’ll be prompted to start designing if templates are available for your choice.

  • Why has my artwork changed colour?

    All our machines print CMYK (cyan, magenta, yellow and black). We automatically convert the colours for you so your proof will show exactly how it will print. If you’re not happy with the conversion, check out our colour guide on how you can change the colour settings on your artwork.

  • Will my artwork fold correctly?

    The dashed lines on your folded product proof indicate where it will fold. Don’t worry if it’s slightly off; our Studio team check every job ordered and if the fold isn’t quite right, we’ll adjust it for you without delay! If we can’t adjust it, we’ll always let you know and help you get the fold lines correct.

  • What is the safe zone?

    The safe zone is indicated by the red line on the proof. It’s 3mm from the edge of the page and anything outside of this line is at risk of being cut off. The easiest way to make sure nothing is cut off is to move all important text and logos at least 3mm in from the edge of your artwork.

  • What is bleed?

    Bleed is a print term for the area that will be trimmed when cut to the finished size. It’s really important because it means by adding bleed your artwork will go to the edge of the page with no white edges. Our expert Studio team are great at adding bleed if you don’t know how to – just make sure all text and logos are 3mm from the edge of your artwork.

    If we can’t add bleed, you’ll receive a proof with a black or white border but we won’t send this to print until you confirm you’re happy with how it looks.

  • Do I need to add bleed to my artwork?

    We recommend adding bleed to your artwork. For most products this is 3mm, however some products – such as PVC banners – will require more. You can check how much bleed is needed for each product by clicking ‘Artwork Guide’ on the product’s page.

    If you don’t add bleed, our Studio team will add this for you. If this is not possible, they’ll add a white or black border to act as the bleed, which may show after cutting. You’ll be able to see the bleed we’ve added on your proof before you approve the artwork for print.

  • My design has shifted – can you fix this?

    If your proof shows that an element of your design has shifted, please send a screenshot of this to our Personal Artworkers who will be able to advise you further. Email them at artwork@gomieprint.co.uk.

  • Why has my font changed?

    Fonts are licensed to each computer so sometimes when you upload a file the font will change because we don’t have that font. To fix this, you’ll need to save the font information with the file by embedding, outlining or saving the file as an image.

  • What is resolution?

    Resolution indicates how clear the artwork will print. Low resolution text or images may look blurry, fuzzy or like they are made up of squares (pixelated).

    Images from the internet and social media are often low resolution so we advise using photographs or stock images instead. We recommend 300dpi for perfect prints or 150dpi for large banners. Our Studio team can’t increase the resolution.

  • How much is delivery?

    We provide two-day delivery as standard on most products and next day delivery on select products (which are available on express turnaround) which both cost a flat rate of £4.99 per order including VAT. Standard delivery times are between 8am-7pm. What’s even better is that if your order is over £75 your delivery is FREE!

    For selected products, you’ll also have the option to choose Royal Mail as the courier. This will show at the checkout. This takes 2-3 working days after your order has been dispatched.

    You can also specify DPD Pre-noon delivery between 8am-12pm for £9.99 on some orders.

  • Can I select a time slot?

    Standard delivery times with DPD are between 8am and 7pm and you will receive a one-hour timeslot on the day of delivery that’s decided by the courier.

    Once your order is dispatched you will receive an email containing tracking details.

    However, you can opt for a pre-12pm delivery for £9.99 (£5.00 extra) which means your order will be delivered between 8am and 12pm on your day of delivery (not available in extended areas).

  • Can I change my delivery address on my order?

    We can change the delivery address up to the point the delivery label is produced for the courier. This means that normally, if you contact us on the same day that you place the order, we can change the delivery address.

    If your order has already been dispatched, we can get in contact with the courier directly to make this change which will incur an extra day for delivery.

  • Can I request my parcel to be left with a neighbour?

    On the day of delivery, the courier will email you with tracking information along with a one-hour delivery slot. Included on the email is a link for you to give special instructions (such as leave with a neighbour) to the driver.

  • What if I miss my delivery slot?

    Our courier will make two attempts at delivery – so for example if you miss delivery on Monday, they will try again Tuesday.

    If after this point the delivery is still unsuccessful, the order will be returned back to us. We can then send it out again upon payment of another delivery fee.

    Alternatively, if you know you will not be available for delivery, you can use the link in the tracking email you receive to request to pick the order up from your local depot or select a different delivery date.

  • Can I track my order?

    Yes! Once your order is dispatched you will receive an email containing tracking details. On the day of delivery, you will be sent a text message/email from our courier, DPD detailing a one-hour window in which to expect your delivery.

  • Are there any exceptions to the next day delivery after dispatch?

    If you live in one of the following postcodes (known as an extended area) it may take an additional working day for your order to arrive. This is down the courier and outside of our control.

    • BT – NORTHERN IRELAND
    • AB (31-35) (41-54) - ABERDEEN
    • FK (17-21) / KA28 / PA (20-78) / PH (30-31) (34-44) (49-99) - ARGYLL
    • KA27 - ARRAN
    • PH (15-18) - DUNDEE
    • AB (31-38) (55-56) / HS (1-9) / IV / KW (15-17) / PH (19-29) (32-33) (45-48) - NORTHERN HIGHLANDS
    • KW (15-17) / ZE - ORKNEY SHETLAND
    • TR (21-25) - CORNWALL
    • IM - ISLE OF MAN

    We are unable to deliver to Jersey, Guernsey or Republic of Ireland.

  • Can I collect my order or arrange for my own courier?

    Due to the number of orders that we process each day and the automation of our despatch process, we are unable to offer collection in person or alternative couriers.

  • How quick can I get my delivery?

    You will receive your order in two working days, provided you upload and approve your artwork online before 5pm Monday to Friday - we will dispatch it the next working day for delivery the working day after that.

    If you live in an extended area, this will take an extra working day.

    Not all products are available for next day dispatch. Please check the specifications on the product page for a turnaround time.

  • Do you offer same day dispatch?

    We do offer same day dispatch but this is limited to a selection of products, run lengths and finishing options.

    Our same day dispatch service is dependent upon production volumes and to ensure a majority of our orders are dispatched next day sometimes we may remove our next day service.

    You can see all the products available for same day dispatch here; https://www.gomieprint.co.uk/next-day-printing.

  • What are the cut off times for approving my artwork for next day delivery?

    For most products, cut off time for next day delivery is 5pm. You can see the cut off time for individual products on their pages.

  • Can I get Saturday delivery?

    If you order your print on a Thursday, you’ll be given the option to have it delivered on a Saturday for £14.99. Saturday delivery times are 09:00-17:00.

  • An error was flagged on my artwork – will this delay the delivery?

    Delivery depends on what time you approve your proof. If you receive errors on your proof, your order time will not be affected as long as you approve your artwork on the same day and approve the new proof before 6:30pm (or 5pm for express turnaround).

    If you would like to send us new artwork, please allow up to 5 working hours to receive the proof.

  • Does the delivery price vary on quantity?

    No, delivery prices are fixed regardless of the weight or number of items in your order.

  • Do you ship outside of the UK?

    Please get in contact with our account management team who could help arrange delivery outside of the UK. You can get in touch here: https://www.gomieprint.co.uk/free-account-management.

  • Do you offer next day delivery?

    We do offer next day delivery on a selection of products, run lengths and finishing options.

    Our next day delivery service is dependent upon production volumes, and to ensure a majority of our orders are dispatched next day, sometimes we may remove our next day service.

    You can see all the products available for same day dispatch here: https://www.gomieprint.co.uk/next-day-printing/.

  • How quickly can I get my delivery?

    For most products, you will receive your order in two working days, provided you upload and approve your artwork online before 6:30pm Monday to Friday – we will dispatch it the next working day for delivery the working day after that.

    If you live in an extended area, this will take an extra working day.

    Not all products are available for next day dispatch. Please check the specifications on the product page for a turnaround time.

  • What Is Spot UV?

    Spot UV is a glossy finish applied to specific areas of a printed document. The thin layer of glossy polymer also acts to create a slightly raised texture. It is available on selected products with matt lamination.

    Download our free Spot UV business card templates here: https://www.gomieprint.co.uk/free-spot-uv-templates/.

  • How Do I Create A Spot UV Design?

    The simplest way is by creating your artwork as normal and saving it out as a PDF. Then delete any elements you don’t want to have Spot UV, leaving elements you do want as Spot UV. Save this with the file title of _SpotUV.

    If you want any additional Spot UV elements that are not part of your artwork (such as a repeating pattern to create a textured background), you can add these into the _SpotUV file now.

    Once you’re happy with your Spot UV elements, change them all to the same fill colour, then export this as a PDF, ensuring ‘_SpotUV’ is in the filename. This file should just contain the text and shapes you want to have Spot UV finishing on.

    Or, use our free Spot UV business card templates here: https://www.gomieprint.co.uk/free-spot-uv-templates/.

  • How Do I Submit My Artwork And Check My Proof?

    We need both of artwork files sent to us – your original artwork and the one with _SpotUV in the title – to be able to proof it for you, so please upload both of these files to the website.

    Your proof will be generated with 3 pages (or 6 if it’s double-sided). One will be your original artwork, one will be just the Spot UV layer, and finally, one to show the Spot UV layered over the original artwork to make sure this will be placed correctly.

  • How do I create artwork?

    Our design online tool allows you to pick a ready-made template to customise or design from scratch on a blank template. To access these templates, choose your product and add to basket. If we have templates available for this product, you’ll be prompted to start designing online.

    From here, you can pick a template that suits your brand and customise it using text, colours and shapes.

  • I don’t have any design programmes!

    No problem! Our design online tool can do all that for you. All you need is an idea of the design you’d like to create. We have a full range of pre-made templates that you can use to get started. Alternatively, choose the blank template to have a go at designing your own artwork.

  • Do I have to buy something if I’ve designed it online?

    No, it’s a completely FREE service. So even if you want to have a go with our Design Online tool and save the design for another day, you won’t have to pay a penny unless or until you want to order the product.

    We cannot send you a PDF copy of your design.

  • Can I add text to an image I’ve uploaded?

    Yes. Once you have your image in place, click on the tab that says ‘Text’ and then ‘Add New Text Field’. This will give you a text box that you can adjust to size. At the top of the page you’ll find options to change the size and font of the text, too.

  • What format do images need to be in?

    ll images need to be saved as either a JPEG, PNG, or GIF file. To upload an image all you will need to do is click ‘image’ and then ‘Upload from computer’. As long as the file is on your computer and is saved as JPEG, PNG or GIF format then you can upload this and scale you image to fit your files.

    Make sure your images are high resolution by using the resolution filters on Google search.

  • How do I upload images to the online templates?

    Click ‘Image’, and then ‘Upload from Computer’. You’ll be asked where you want to upload your file from. Select the file from your computer in the pop-up box and click ‘Upload’.

  • Can I add social media icons to my template design?

    Yes. Click on ‘Shapes’ for a list of symbols and shapes you can use on your artwork. Here, you’ll find icons for popular social media platforms like Facebook, Twitter and Instagram. Just scroll through the symbols until you find the one you want and select the logo. It’ll appear on your file, where you can customise it with colour and size changes to suit you.

  • Can I save my design halfway through?

    Yes. Click ‘Save’, and if you haven’t already created an account you’ll be asked to do so. You’ll need to have an account to save your design. When you return, your design will be in your Saved Designs area on your account.

  • How do I send my artwork you print?

    When you’re happy with your design, click Continue. You’ll be shown a preview to proof: make sure you check this really carefully as it’s how your design will print. When you’re satisfied with the design, click Continue again.

    You’ll be able to select your paper, lamination, and finishing options, as well as how many items you want printed. When you complete this section, and pay at the checkout, your order will automatically be sent straight through to the print queue.

  • Live Chat

    Our Live Chat team are the quickest and easiest way to get in touch and can offer a range of support. They’re trained print experts so can answer any pre-order print queries as well as help with any uploading issues. They can also help after you’ve ordered with things like tracking or updating you on your order.

    Get in touch by clicking on the orange icon in the bottom right-hand corner of your screen.

    We’re available to talk during the following times:

    Monday – Friday 9am to 7pm.

  • Over the phone

    Prefer to get support over the phone? Our customer service team can help with all of your print queries, before and after you place your order.

    Give us a call on 02921 111 303.

    We’re available to talk during the following times:

    Monday – Friday 9am to 7pm.
    Saturday 9am to 1pm.

  • Drop us an email

    You can email our customer support advisors regarding any questions you have after you’ve placed your order.

    Get in touch with us at artwork@gomieprint.co.uk.

  • Emailing your artwork

    Some print products require a manual upload after you’ve placed your order. To do this, send your artwork to us in an email with your order number in the subject line.

    Make sure to double check the file size before sending it straight to our email address. If it’s over 20MB, you’ll need to upload it using WeTransfer.com.

    The email address you’ll need to send this to is artwork@gomieprint.co.uk.

  • What legal requirements are there when printing for an election?

    When you are purchasing election material to be used to promote a candidate, a political party or category of candidates in an election you have a legal duty to include on the artwork an imprint containing the name and address of the printer, the promoter of the material and any person on behalf of whom the material is being published (and who is not the promoter).

    Our address for use on any imprint is: Gomieprint.co.uk, 15 Neptune Court, Vanguard Way, Cardiff Bay, UK, CF24 5PJ. A template imprint that you can edit is below:

    Printed by Gomieprint.co.uk, 15 Neptune Court, Vanguard Way, Cardiff Bay, UK, CF24 5PJ.

    Promoted by “Your Organisation Name, Your Organisation Address.”

    On Behalf of “Individual or Party being promoted, Their Address.”

     

     

    This should be displayed clearly and visibly on the first side of any single sided products or on the first or last side of a multi-page product.

    Full details are available in our Terms and Conditions.

    Additionally, the Electoral Commission has published guidance about Imprints and how and why they should be used and is available for download from their website:

    Guidance for Political Parties at an election: https://www.electoralcommission.org.uk/sites/default/files/pdf_file/Factsheet-for-political-parties-Electronic-materials-and-imprints.pdf.

    Guidance for Non-party campaigners at an election: https://www.electoralcommission.org.uk/sites/default/files/2019-07/fs-imprints-npc.pdf.

    You can contact the Electoral Commission directly for further information via their website: www.electoralcommission.org.uk or by phone on 0333 103 1928.

VAT is included in the majority of prices on our website apart from standard unlaminated flyers and leaflets which are zero rated in most cases. However, there are some exceptions:

  • VAT is chargeable if your flyer or leaflet is used as admission to premises, for example using the words 'free admission with this leaflet' or similar.
  • VAT is chargeable if your flyer or leaflet is used to obtain a discount on goods or services, for example using the words '25% off with this flyer' or similar.
  • VAT is chargeable if the flyer or leaflet has an area designed to be written on.
  • For full details on VAT, please check HMRC's official line on their website.
  • As flyers are generally zero-rated for VAT we do not charge VAT by default. If upon receipt of your artwork it is apparent that VAT is applicable to your order, we will contact you for payment of the VAT.

If you're providing your own artwork you want to be able to get perfect prints, so we've come up with some handy guides to help you set up your artwork using our preferred specs. Go ahead, have a browse...

On average, it only takes us 10 seconds to get back to you on our Live Chat. Message us any questions about your order by clicking the icon in the bottom right-hand corner of your screen.

You can place your order anytime, anywhere. We're available on Live Chat, on the phone and on email during the following times:
Monday - Friday 9am to 5pm (GMT +1)

Alternatively, you can also get in touch via email. On average, emails are answered within two hours. Pop your questions over to us at artwork@gomieprint.co.uk.

Can't find the answer on our FAQs? Get in touch over the phone with any questions you have before you place your order. Our customer service number is 02921 111 303.

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Send us an email…

Some print requires less automation and a more hands on approach. We always look forward to hearing from our customers. Shoot us an email and let us know what you need, or just send us an email to chit-chat.






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If you haven’t already, be sure to have a look around the shop at some of the print we offer.

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